Community
Workflow
Workflow
Community-tested procedures, processes and templates guide every stage of community creation, growth and management, ensuring success with whatever social networks and community platforms you use.
Outreach &
Onboarding
Onboarding
Streamline member acquisition, welcoming and support efforts while minimizing repetitive activities. Create and deliver member messaging faster.
Personalization
Wizards
Wizards
Never send another “Dear Member” message. Our automated tools empower community and group leaders to quickly personalize messages to large groups with just a few clicks.
Interactive
Management
Management
Know what members and moderators are doing. Keep topics and business goals on track through our member activity logging and tracking functions.
Recognise
Key Issues
Key Issues
The tool tracks and aggregates your community team’s activities and observations, bubbling up nuggets for inspection and action.
Synthesize
Results
Results
Our collaboration tools and guided workflow will help your community team turn data and conversations into information, implications and conclusions.
Deliver
New Insights
New Insights
The community team can now share the flow of insights with internal and external stakeholders, buttressed by supporting data and metrics.
Social
Processes
Processes
Enhance business processes by adding a common social layer - Network Activator's APIs allow you to glue community interactions and content to other business aplications.
Business &
Social KPI's
Social KPI's
Our integrated tracking monitors community activity and helps your team translate this data into KPIs, social metrics and business value measures.
Outreach
Effectivness
Effectivness
Are your outreach programs working? Which work best? On which prospects? Our tools turn hard-to-quantify data into actionable information – quickly.
Community Team
Management
Management
We don't just measure member activity. Managing a large community means monitoring how well onsite and remote moderators and volunteers are performing.
Strategic
Benchmarks
Benchmarks
Our dashboards include proprietary strategic benchmarking tools to measure and compare your community’s progress towards its strategic objectives.
Tutorials &
Training
Training
Get in-the-moment tutorials on processes and workflows, or use our CM training materials for group instruction and senior executive briefings.
Center of
Excellence
Excellence
For large and complex communities, we support a "Center of Excellence" collaboration tool for community staff development and sharing best practices.
Strategic
Guidance
Guidance
Use our curated library of research reports, presentations, webinars, white papers and other resources from global community experts to up your game.
Technical
Information
Information
Network Activator is browser-based, compatible with most online community platforms and all public social networks.
