Metrics for Internal and Customer Communities

The tie between online communities and organizational strategies must be made clear in order to deliver maximum value.  Even if online communities are successful in terms of member engagement, their value can be difficult to translate when business stakeholders start asking for hard ROI metrics.

Slack’s Success and the Future of Enterprise Social Networks


I have seen it and I am a believer: Organizations can radically improve employee collaboration and culture by implementing a suitable enterprise social network (ESN), such as Microsoft Yammer, IBM Connections, SAP, Jive Software, or Slack.

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