The founders of Network Activator — all veteran community managers — believe that even the best CMs need help to succeed.

The tie between online communities and organizational strategies must be made clear in order to deliver maximum value.  Even if online communities are successful in terms of member engagement, their value can be difficult to translate when business stakeholders start asking for hard ROI metrics.

I have seen it and I am a believer: Organizations can radically improve employee collaboration and culture by implementing a suitable enterprise social network (ESN), such as Microsoft Yammer, IBM Connections, SAP, Jive Software, or Slack.

Online community management has risen to become a respected and understood profession. There are now official community management titles, proper job descriptions, and budget allocation.